Shipping Policy
Shipping and Return Policy
Overview of Delivery Options
mumustorex offers ideal shipping methods for all requirements. We provide door-to-door delivery service with WWE (We World Express).
Delivery time is an average of 8-10 business days, and depending on customs and the shipping company's workload, it may be delayed by 1-2 days. As mumustorex.com, we strive to deliver your products sourced from abroad to your address as quickly and safely as possible.
Delivery Process
Order Confirmation: After placing your order on mumustorex.com and completing your payment, your order is confirmed and processed.
Packaging and Shipping: After your products reach the WWE warehouse, the shipping process by We World Express begins.
Tracking and Info: Your order status and tracking information are sent to you so you can track where your order is instantly.
Delivery: Your products will be delivered to your address within the specified delivery time.
Things to Consider (Delivery)
Business Days: Delivery time is calculated based on business days. Weekends and public holidays are not included.
Delays: Although rare, delays may occur due to customs procedures or logistical reasons. In such cases, contact our customer service for support.
1
Order the Product and Specify the Payment Method
2
You Will Receive an Order Confirmation Email
3
Wait for Your Order to Arrive
4
Receive Your Order from the Local Courier
About Returns
As mumustorex.com, to keep customer satisfaction at the highest level, we offer you the right to return purchased products within 30 days.
Return Period: You can return your products within 30 days from the date you receive them.
Product and Package Condition: The original condition of the products must be preserved. Content must be complete, all accessories in the box, and the original packaging undamaged.
Return Process
Return Request: You can initiate your return request by contacting our customer service with your order number and reason for return.
Review and Approval: Once received, our customer service will check its compliance with the return conditions.
Shipping and Processing: After approval, you must send your product with its original packaging to the provided address. A refund will be issued shortly after arrival.
Things to Consider (Returns)
Return Fees: Return shipping costs are covered by us, but in certain cases, they may be covered by the customer.
Missing/Damaged Products: If products are incomplete, damaged, or used, the return request may be rejected.
As mumustorex.com, we strive to make your shopping experience seamless and satisfying. If you have any questions, feel free to contact us.